Author: Jon B. Christianson
Edition: 1
Publisher: Health Administration Press
Binding: Paperback
ISBN: 1567932789
Reinventing the Patient Experience: Strategies for Hospital Leaders
Are you proud of the patient experience your hospital provides? Are you confident that your hospital is the provider of choice in your community? Does your hospital provide the experience you would want for your family members or friends if they were hospitalized? The emerging age of consumerism in healthcare is forcing hospitals to reexamine their traditional practices and provide greater sensitivity and responsiveness to patient preferences. Medical books Reinventing the Patient Experience. Conventional customer service training is no longer enough. Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital. The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes Medical books Reinventing the Patient Experience, 9781567932782. Reinventing the Patient Experience, ISBN-13: 9781567932782, ISBN-10: 1567932789
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Reinventing the Patient Experience, ISBN-13: 9781567932782, ISBN-10: 1567932789
PROCESS ARCHITECTURE JERDE PARTNERSHIP Reinventing The Communal Experience ..... A Problem Of Place Material appears in English Japanese 101 / 1992
Reinventing Public Administration : The Indian Experience outlines the historical processes associated with the growth of public administration as a discipline and discusses contemporary perspectivesIntroductionI. PUBLIC ADMINISTRATION : THEORY AND PRACTICE :1. Introduction2. Public Administration : Classical Roots3. Public Administration
"This new edition of Reinventing Collapse is an update on the growing similarities and differences between the collapse of the Soviet Union and the current unraveling of the United States. With sharp wit and dry humor, Dmitry Orlov shares his personal experiences in post-industrial living and argues that US collapse is survivable given the right attitude and preparation.File Size: 406 KBPrint Length: 208 pagesPublisher: New Society Publishers; Revised edition (May 31, 2011) Sold by: Amazon Digital Services, Inc.Language: EnglishASIN: B004XOZ89M"
Medical Book Reinventing the Patient Experience
Conventional customer service training is no longer enough. Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital. The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes. You will learn what strategies they put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were. Leaders from these pioneering organizations share how they tackled various implementation and operational issues in the areas of physical environment, nursing services, complementary therapies, spirituality, leadership, and sustainability. Explore these four components of patient-focused care: * Designing facilities to minimize stress, support family involvement, and remove physical barriers between nurses and patients * Emphasizing a personalized relationship between nurses and patients, with more "hands-on" care provided by nurses at the bedside * Increasing the availability and use of complementary therapies in an inpatient setting to meet the general increase in patient demand for these therapies * Moving beyond the traditional role of the hospital chaplain and training hospital staff to provide spiritual support for patients and family members
